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Senior VOIP Support Engineer

 

Senior VOIP Support Engineer

TIGI HR • Ahmedabad, Gujarat 



Job description

Requirement: Immediate

Experience: 5+ years

Budget: Up to 15 LPA

Must have experience in SIP, Linux and VOIP

Role: Senior/Sr VOIP Support Engineer
• Need to install, configure and maintain the softwares.
• Handle Client Communication.
• Communicate with the QA and Dev team for issues and provide proper information
• for a particular issue.
• Build and configure tools to reduce the occurrence of errors and improve customer
• experience
• Perform root cause analysis for errors
• Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL,
• MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.
• Need to provide training to the team.
• Manage High Availability and DB replication
• Need to work and resolve issues in defined SLA to increase customer satisfaction
• Provide technical assistance in WebServer, Database Server, VoIP Applications, etc to internal/external customers.

Requirements:
• Excellent communication skills & Should be able to communicate & write in English
• Strong knowledge of Linux
• Excellent knowledge of VoIP and SIP
• Should have experience in installation & configuration of Products
• Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH,
• OpenSIPS, Kamailio
• Good experience in tools like Wireshark, tcpdump, sipp, fail2ban & IPtables
• Must have excellent analytical and troubleshooting skills
• Good knowledge of Mysql, Mongo Database
• Experience & knowledge of Database Replication & Heartbeat configuration will be
• required.
• Good experience in Client Support.

apply

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Location: Ahmedabad, Gujarat, India

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