Level 2 Tech Support Specialist | WFH
Full job description
We’re Hiring: Level 2 Tech Support Specialist!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a new Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.
Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Send your application here:
Role: Level 2 Tech Support Specialist
Work Arrangement: Work From Home
Location: India
Schedule: Night Shift
Job Description:
Technical Support:
- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.
- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.
- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.
Customer Service:
- Communicate effectively with customers to understand their technical issues and provide timely resolutions.
- Ensure high levels of customer satisfaction by providing professional and friendly support.
- Educate customers on best practices and preventive measures to avoid recurring issues.
System Maintenance and Updates:
- Perform regular system maintenance and updates to ensure optimal performance.
- Assist with the deployment of software updates, patches, and configuration changes.
- Monitor system performance and proactively address potential issues.
Teamwork, Collaboration, and Escalation:
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved issues to Level 3 support or specialized teams as necessary.
- Provide detailed information and context to higher-level support to facilitate quicker resolution.
- Meet and exceed the KPI targets set by the client and the Service Manager
Requirements:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field
- 5+ years of experience as IT Support in an MSP environment is preferred, or a related role, with a focus on advanced troubleshooting. Strong experience in Microsoft 365 adminstration
- Proficiency in Windows and Mac operating systems.
- Strong knowledge of networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and support software.
- Familiarity with ticketing systems and IT service management (ITSM) tools.
Perks & Benefits (Work From Home):
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Up to 24 leave credits per year
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.
#1TechWorkplace
Job Type: Full-time
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