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work from home Level 2 Tech Support Specialist | WFH

 

Level 2 Tech Support Specialist | WFH



Full job description

We’re Hiring: Level 2 Tech Support Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a new Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Send your application here:

Role: Level 2 Tech Support Specialist
Work Arrangement: Work From Home
Location: India
Schedule: Night Shift

Job Description:
Technical Support:

  • Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.
  • Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.
  • Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

Customer Service:

  • Communicate effectively with customers to understand their technical issues and provide timely resolutions.
  • Ensure high levels of customer satisfaction by providing professional and friendly support.
  • Educate customers on best practices and preventive measures to avoid recurring issues.

System Maintenance and Updates:

  • Perform regular system maintenance and updates to ensure optimal performance.
  • Assist with the deployment of software updates, patches, and configuration changes.
  • Monitor system performance and proactively address potential issues.

Teamwork, Collaboration, and Escalation:

  • Collaborate with other IT team members to resolve complex technical issues.
  • Escalate unresolved issues to Level 3 support or specialized teams as necessary.
  • Provide detailed information and context to higher-level support to facilitate quicker resolution.
  • Meet and exceed the KPI targets set by the client and the Service Manager

Requirements:

  • Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field
  • 5+ years of experience as IT Support in an MSP environment is preferred, or a related role, with a focus on advanced troubleshooting. Strong experience in Microsoft 365 adminstration
  • Proficiency in Windows and Mac operating systems.
  • Strong knowledge of networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
  • Experience with remote desktop tools and support software.
  • Familiarity with ticketing systems and IT service management (ITSM) tools.

Perks & Benefits (Work From Home):

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Up to 24 leave credits per year
  • Flexible leave credits which may be used for vacation, emergency and sick leaves
  • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
  • Endless opportunities for career advancement
  • Annual Performance Review with Salary Increase
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
  • Tech-on-wheels Support
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • International career growth and connections
  • Unlimited cash incentives for hired referrals
  • Mental Wellness Employee Assistance program through Lifeworks
  • In-house psychiatrist available to support employees' well-being
  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

#1TechWorkplace

Job Type: Full-time

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